What term describes the process where a third party helps settle disputes between a union and a facility?

The correct answer is mediation, which refers to a process where a neutral third party intervenes to help conflicting parties, such as a union and a facility, reach an agreement. During mediation, the mediator does not have authority to impose a solution but rather facilitates communication between the parties to assist them in finding a mutually acceptable resolution. This constructive engagement can help to foster dialogue and understanding, allowing for a resolution that suits both sides.

Mediation is particularly useful in labor relations as it promotes collaboration and can maintain relationships between the union and management, which can be crucial for future negotiations. By focusing on cooperation rather than confrontation, mediation aims to resolve disputes amicably.

In contrast, other terms such as negotiation, arbitration, and facilitation have different implications. Negotiation typically involves the parties directly communicating with each other to reach an agreement without a third party's involvement. Arbitration involves a third party making a binding decision after hearing both sides, which is different from the non-binding nature of mediation. Facilitation generally refers to guiding a larger group process but does not specifically apply to dispute resolution in the same manner as mediation.